Live demo · Claims tracking with AI (POC)
Bayu ClaimDesk
We built Bayu ClaimDesk as an alternative to an Excel claims register for an insurance and takaful broker. It brings claim status, documents and follow-ups into one workspace, with AI that helps staff find information and review proposed updates. We demonstrate it using the fictitious Bayu Insurance Brokers Sdn Bhd and dummy claims data.
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(full-size image, opens in a new tab)
What it does
- A searchable claims register with a status workflow and a dashboard for open claims, outstanding amounts and overdue follow-ups.
- A timeline for each claim, with progress remarks, document checklists and file attachments kept alongside the record.
- Linked records for insurers and takaful operators, loss adjusters, clients and policies.
- CSV and XLSX import and export to bring spreadsheet records into the system and take them out again.
- Role-based access for administrators, claims executives and read-only directors, with user management and an audit trail.
- A read-only AI assistant that uses tools to answer questions from claims data and cites the claim records it used; it cannot change a claim.
- An email agent with read-only mailbox access that proposes claim updates for a person to approve, edit or reject before a claim changes. It never sends, moves or deletes mail; the public demo uses injected sample emails.
Try it yourself
- Claims executiveSign in as
kevin.lim@bayu.exampleand open Claims, then choose Overdue follow-ups to find a claim that needs attention. Open it and compare its Timeline, Documents and Checklist tabs. - Read-only directorSign in as
director@bayu.exampleand explore the dashboard, then follow a status or insurer breakdown into the claims register to see the read-only management view. - Claims executiveSign in as
kevin.lim@bayu.exampleand open Assistant. Ask “Which claims are waiting for documents?” and open the cited claim records to check the answer. - Administrator / Head of ClaimsSign in as
admin@bayu.exampleand filter the Claims register, then use Export CSV or Export XLSX to inspect the spreadsheet output. - Administrator / Head of ClaimsSign in as
admin@bayu.exampleand open Emails, then choose “Inject sample email”. Compare the sample message with the proposed claim updates before deciding whether to approve, edit or reject them.
Built with
Demo access
Demo logins: admin@bayu.example (administrator / Head of Claims), kevin.lim@bayu.example (claims executive), director@bayu.example (read-only director). Password Demo@1234 for all accounts. Demo data resets weekly, every Monday at 00:00 Malaysia time. Please don't enter real personal information.
This is a public proof of concept, not a production client case study. Bayu Insurance Brokers Sdn Bhd, its people and the claims data are fictitious. AI answers and email proposals can be wrong: check the cited records and original message before relying on them. Live mailbox polling is disabled on the public demo; use “Inject sample email” to explore the review flow. The assistant does not edit claims, and the email agent does not send mail or settle claims. This is an internal tracking demonstration, not an insurer submission service or insurance advice.